Management Team
 Joan Caruso
Managing Director, Organizational Effectiveness Consulting
Joan joined The Ayers Group as Managing Director of the
Organizational Effectiveness Consulting
division in 2000.
Prior to that, she spent ten years as an independent consultant, providing
services in executive coaching, mentoring, organization development, change
management, leadership, and executive development to a variety of industries.
Before establishing a
consultancy, Joan held senior human resource management positions with Continental Insurance, Chemical Bank, Union Carbide,
Chase Manhattan Bank and Canadian
Imperial Bank of Commerce. During her corporate career, she had
responsibility for various aspects of human resources management, including
performance management, training and development, organization development,
recruiting, internal placement and affirmative action. While a training manager
at Union Carbide, she was
responsible for the creation of a Training Center focused on providing training
programs to facilitate the implementation of a major culture change within the
sponsoring business/division. She has also been a vice president of Corporate
Training for Chase Manhattan Bank
with responsibility for the first globally implemented executive development
program for managers at the vice president level and above.
Joan has extensive experience in
executive coaching at all organizational levels and specializes in integrating
360º feedback into this work. She is certified in several state-of-the-art 360º
instruments and is able to offer flexibility in selecting the best instrument
for the individual, group and/or organization.
Joan has been an adjunct faculty member of the Center for Creative Leadership in
Greensboro, North Carolina and of Cornell
University’s School of Industrial and Labor Relations. She is a member of the American Society of Training and
Development and has served as a member of the Executive Advisory Council for their
Financial Services Forum.
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