Joan Caruso
Managing Director, Organizational Effectiveness Consulting

Joan joined The Ayers Group as Managing Director of the Organizational Effectiveness Consulting division in 2000.  Prior to that, she spent ten years as an independent consultant, providing services in executive coaching, mentoring, organization development, change management, leadership, and executive development to a variety of industries.

Before establishing a consultancy, Joan held senior human resource management positions with Continental Insurance, Chemical Bank, Union Carbide, Chase Manhattan Bank and Canadian Imperial Bank of Commerce.  During her corporate career, she had responsibility for various aspects of human resources management, including performance management, training and development, organization development, recruiting, internal placement and affirmative action. While a training manager at Union Carbide, she was responsible for the creation of a Training Center focused on providing training programs to facilitate the implementation of a major culture change within the sponsoring business/division.  She has also been a vice president of Corporate Training for Chase Manhattan Bank with responsibility for the first globally implemented executive development program for managers at the vice president level and above.

Joan has extensive experience in executive coaching at all organizational levels and specializes in integrating 360º feedback into this work.  She is certified in several state-of-the-art 360º instruments and is able to offer flexibility in selecting the best instrument for the individual, group and/or organization.

Joan has been an adjunct faculty member of the Center for Creative Leadership in Greensboro, North Carolina and of Cornell University's School of Industrial and Labor Relations. She is a member of the American Society of Training and Development and has served as a member of the Executive Advisory Council for their Financial Services Forum.